Chicago IT Helpdesk Services
Outsource your IT help desk for rapid resolutions to your most pressing IT issues.
Get Reliable IT Help Desk Services in Chicago From Experienced Professionals
Why choose OSG for IT help desk services?
- Benefit from scalable IT helpdesk support services that grow alongside your business.
- Pay no hidden fees or extra charges for travel time or after-hours technical support.
- Enjoy peace of mind with our 100% money back guarantee and easy opt-out clause.
- Consolidate your help desk support with a single vendor so your team always knows exactly who to call.
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IT Helpdesk in Chicago
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What Our Clients Say
Outsource Solutions Group
IT Help Desk Services in Chicago
Chicago, IL 60601, United States
Our Outsourced Help Desk Services in Chicago At a Glance
Comprehensive Help Desk Support
After-Hour Support
Hardware & Software Support
Connectivity Support
Cybersecurity
Consolidate Your Help Desk Needs
Fragmented helpdesk services can cause confusion when your team encounters user issues.
Who should they call for network support versus hardware support? How many invoices will your accounting team need to manage as a result?
We provide all the IT helpdesk services you need under one roof, so you only need to contact one vendor and pay one monthly invoice. This significantly simplifies your business operations.
Outsource Your IT Help Desk to OSG
Choose an IT partner with wide-ranging helpdesk support capabilities.
Why Clients Outsource IT Help Desk Services in Chicago to OSG
Providing customized support to our business clients
Experts committed to resolving IT issues as quickly as possible
Professional certifications to widen our knowledge base
Strong Commitment to the Highest Service Levels
We believe our clients should remain with our Chicago IT company because they want to, not because their contract forces them to.
Consequently, we make it as easy to leave as it is to come onboard. Clients enjoy a no-risk experience that includes:
- All-in pricing with no surprise break-fix fees
- Hassle-free, 100% money back guarantee
- 90-day opt out clause
- Integrated cybersecurity for managed services clients
We also complete daily, monthly and quarterly IT and satisfaction reviews. If there is a quality issue, we want to be the first to know so we can resolve it before it costs your business time, money or customer trust.
Helpdesk Services Designed for Small to Medium Size Businesses
At OSG, we provide simplified helpdesk support services that are suitable for businesses with as few as 10 seats and as many as 150 seats.
This also illustrates the scalability of our services, so you can feel confident about growing with us. If necessary, you can even reduce your service needs in light of changes in the market or your business.
Whether you just need a help desk to tackle day-to-day IT issues or you’re looking for complete managed IT services, let OSG be your reliable partner.
Comprehensive Onboarding Service
Worried about making the switch? Our experienced professionals have simplified the onboarding process, so you can upgrade to better help desk support faster and easier.
To ensure a seamless transition to new managed helpdesk services, we complete the following tasks:
- Payment portal setup invitation
- Confirmation of backup strategy
- Inventory of equipment and software
- Development of OSG vendor contact list
- Organization and storing existing IT documentation
Our Other IT Services in Chicago
Chicago IT Helpdesk Services - Frequently Asked Questions
What’s The Difference Between an IT Helpdesk & IT Support?
An IT helpdesk focuses on providing immediate, short-term solutions to users facing technical problems, primarily through a ticketing system. It’s your go-to for quick fixes and troubleshooting.
IT support offers a wider range of services, including strategic IT planning and infrastructure management. Support technicians often handle more complex issues that require in-depth technical knowledge and planning.
Does the Outsource Solutions Group Helpdesk Provide Support For Apple Devices?
The Outsource Solutions Group helpdesk supports Apple devices, including Mac and iOS mobile devices.
Our team is skilled in managing various operating systems, making us a perfect fit for businesses using various technologies.
This broad capability enables us to provide a unified work experience for all employees.
What’s The Point of Having Both an IT Helpdesk & an IT Support Team?
Having both an IT helpdesk and an IT support team allows for efficient problem-solving without overlooking long-term IT goals.
The helpdesk quickly resolves immediate technical issues, freeing the IT support team to tackle more complex challenges and strategic planning.
This setup ensures that urgent needs and future improvements both receive specialized attention.
Is Your IT Helpdesk Just For Businesses?
Outsource Solution Group’s IT helpdesk is designed specifically for businesses.
We do not support personal devices unless they are part of a BYOD (Bring Your Own Device) policy and connect to a current client’s business network.
This approach allows us to deliver focused and effective support to businesses that rely on technology for their daily operations.
I Need Help Now, Where Can I Get It?
If you’re currently a client and require immediate assistance, reach out to us by calling our support line at (630) 236-6625 or by contacting us to open a support ticket.
If you’re not yet a client but wish to join our services, you can begin the onboarding process through our website or by calling us at (855) 288-0344.
